Big Sky Innovations Pty Ltd offers free returns for items that are faulty, not as described or shipped incorrectly. Please contact us within 30 days of date of purchase and we will issue a refund or replacement. If an item does not fit or the wrong size is ordered it can be returned to us in the condition that you received it and we will happily exchange it or issue a refund. PLEASE NOTE: it is the buyer's responsibility to pay return shipping on items that do not fit or have been incorrectly ordered.
PLEASE NOTE: Sale items are offered at significantly discounted prices so please choose carefully as we WILL NOT accept exchanges or returns on sale items.
RETURNS TERMS & CONDITIONS
All items returned for refund or exchange must be returned in the original condition. Any packaged goods must be returned with the packaging in its original condition or WILL NOT be accepted. Boxed/Packaged Goods: Please note that if you are wanting to exchange or return boxed goods, they must be returned to us in the original unmarked box and in as new condition. When the boxed item is posted back, please ensure you pack the box inside a satchel, please do not stick anything directly on to the outside of the original box. Should the packaging be marked or in unsatisfactory condition the exchange or refund may not be accepted.
Once an item has been returned as per the above conditions the refund is processed in full back to your original payment method. Please allow 2-7 working days for your banking institution to process the refund to your account.
* Free returns: we do not charge any return or restocking fees, or shipping fees on faulty and warranty items. Return shipping charges apply for items that do not fit or were incorrectly ordered.
BY PURCHASING FROM BIG SKY INNOVATIONS PTY LTD YOU AGREE TO THE TERMS AND CONDITIONS STATED IN THE TERMS OF SERVICE.